FAQs
Frequently Asked Questions (FAQs)
Welcome to Mom Vibes! Below you’ll find answers to the most common questions about our products, policies, and process.
1. What is Mom Vibes?
Mom Vibes is an apparel and lifestyle brand created to celebrate the chaos, love, and humor of motherhood. Every item is designed with moms in mind and made to order just for you.
2. How does print-on-demand work?
Unlike traditional retail, we don’t hold bulk inventory. Each product is custom printed when you place an order. This lets us offer more unique designs without waste, and it ensures your piece is created just for you.
3. Do you accept returns or exchanges?
No. Because all items are made to order, we do not accept returns, exchanges, or size swaps. Please double-check the size chart and product details before placing your order.
4. What if my item arrives damaged or defective?
If your order arrives misprinted, damaged, or defective, contact us within 7 days of delivery with photos of the issue. We’ll make it right by sending a replacement at no extra cost.
5. How long does shipping take?
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Production time: Usually 3–7 business days.
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Shipping time: Typically 5–10 business days in the U.S.
You’ll receive tracking information as soon as your order ships.
6. How do I know what size to order?
Every product page includes a size chart. We recommend comparing measurements to a shirt you already own and love. Since we can’t accept returns or exchanges, it’s important to choose carefully.
8. How can I contact you?
You can reach us anytime at momvibesshopify@gmail.com . We’ll respond within 1–2 business days.
9. Why don’t you accept returns or exchanges?
Because each item is made to order just for you, we don’t carry stock to swap sizes or resell returned items. This model helps reduce waste and keep prices affordable. Thank you for understanding!